Your right to a loan car after an accident
The days following a Car Accident can leave you with sleepless nights but not anymore, if you are ‘Not At Fault’. You have the right to claim your costs of towing, repairing your vehicle and using a replacement vehicle, from the 'at fault' driver or from his insurance company.
As our brand name suggests, we are extremely passionate about our work. Once you reach out to us for help, we leave no stone unturned to provide you with the best solution, be it getting you an Accident Loan Vehicle, choosing your own repair shop or litigation through our recommended solicitors resolving dispute with insurance.
How it works
Apply online for a replacement car so that we can assess your requirement
Once your application is approved, we deliver a like-for-like replacement car to you
Use the replacement vehicle till the time your own vehicle is being repaired fully
We recover the costs of the Accident Replacement Car from the at-fault party or his insurer, with your assistance
Frequently Asked Questions
What are the rights of a not-at-fault driver after a car crash?
If you are a not-at-fault driver, you may be entitled to a replacement car during the period when your car is being repaired or till your claim of total loss is settled.
What is an accidental replacement vehicle?
Accident replacement vehicle is a rental car provided to you free of charge while your car is being fully repaired, with the at-fault insurance company covering the full cost of the rental.
How do I know if I am eligible for a replacement car?
It is simple. You can fill in our online eligibility questionnaire here. If you find that tedious, you can also speak with our team to guide you by calling us on 1300859554.
Who bears the cost for the replacement car?
If you are the not-at-fault driver seeking the replacement car, the at-fault party’s insurance company bears the cost for that car.
What if the at-fault party refuses to pay the bill?
This may happen at times but do not be disheartened if it does. In case of such a scenario, we will commence legal proceedings against the at-fault party or their insurer on your behalf. However we would need your cooperation in terms of providing witness statements, documents or you might have to attend court as a witness if the need arises. We do not charge not-at-fault drivers for the rental cost or legal fees associated with the recovery as long as you assist us in the recovery process or act as per the terms and condition laid down in our agreement.
Find what our happy customers say about us. We always strive hard to achieve the best for our Customer. We value your feedback to keep improving our customer service experience. Getting the legal advise at a crucial time from True Blue in house council made me so much confident.Session was really knowledgeable and made me so much aware of my legal rights.
Robert Ishow Customer
I would recommend your company any day. The staff at True Blue Accident Management Services was well mannered and courteous.
Sanju Maharjan Customer
All I had to do was to give a phone call to your company and provided some information. Rest these guys took care of everything for me. They organise the Tow truck, replacement car and even delivered and collected at my ch
Ivan Zora Customer
Brilliant staff in call centre! They know what they are doing. Thank you for making my experience so pleasant in such an adverse situation
Karen Firth Customer
A system that is so perfect and well thought. You guys made me feel special. Chose my own delivery day and time. Accident Management Specialist was very knowledgeable and polite. Go the True Blue!
Nelly Bablanian Customer
I am happy to recommend True Blue Accident Management to anyone. I feel so proud to introduce something that many of my friends do not even know about. Never knew that such a service would have existed.
Olympia Petropoulous Customer
What an amazing service! I do not know how would have managed without your service.
Aaron William Mcquillian
True Blue Accident Management experience is above the bar of excellence. I received an almost brand new car.
Jagoda Popska Customer
It is such an easy process just provided certain information and drove away in a flash car. I had your car for nearly 1 month and I will miss it.
Armen Nalbandian Customer
customer service experience. Getting the legal advise at a crucial time from True Blue in house council made me so much confident.Session was really knowledgeable and made me so much aware of my legal rights.
Janait Moshi Customer
You took all my worries away and I could carry on my usual routine as if nothing have happened. Thank you True Blue for making it so nice and easy.
Lilyan K Petros Customer
I could not even imagine how I had managed without your services and support at such a crucial time. Having a car is a condition of my employment!
Yu Mi Mun Customer
Your company was so helpful especially delivered the car out of office hours. Thanks!
Rafida Hermiz Customer
True Blue Accident Management solved my biggest worry by giving me a replacement vehicle. I use car to pick up and drop off my kids to school and other activities. Your staff members were so friendly and accommodating. Ver
Kate Sophorn Yen
I am so happy that I downloaded your My Car Essentials app it was so helpful as I would not have known what to do after the accident. Staff at True Blue Accident Management guided me through the process step by step. Fanta
Rosie Jools Alexis Martin
The car delivered was clean and fresh, nearly new car. Thank you so much for a wonderful service.
Souzan Hanna Customer
I experienced a positive attitude by all your staff members from the moment I got in touch with your contact center to the time of delivery of Courtesy car, your service was unmatched. Initially I was a bit worried as I was a bit aseptically but the staff at True Blue took time to explain all queries and took all my worries away. I could not even imagine such a service could even exist.
Anandan Murugesan Customer
True Blue offers a service, which is boundless, humble and stress-free. The emails that I received were full of all the necessary information. True as its name.
Gilbert Ghostine Customer
Cleanest Hire Car we have ever come across. My kids loved your car. Will definitely use your services again.
Great Support! True Blue Team is excellent.